Faculty Resources: Communication Tools
The Communication Program provides a number of document-based tools used for in-class and lab-based
instruction and practice sessions. Students as well as instructors use
these tools to check presentations, written materials, and presentation
style for the communication characteristics most valued in the workplace.
All criteria and checklists provided by these tools been identified by
practicing industrial and systems engineers, executives, and managers.
The tools cover audience awareness, presentation pointers, writing pointers,
and criteria for communication excellence. Click on a tool to view it.
(All tools are in Adobe PDF format.)
Especially useful to ISyE Senior Design students,
this tool set includes Key Client Contacts, Significant
Client Expectations, and Audience Analysis components.
As a group, the tools provide a framework for identifying
key client contacts and their individual expectations,
level of technical expertise, and familiarity with
the problem to be solved.
A checklist students and instructors can use to
review presentations for the style and content criteria
considered most important in the workplace. The elements
are grouped into three main sections: Conveys Ideas
and Results; Stays Professional; and Keeps the Audience's
Attention. Criteria within each section are rated
on a five-point scale with respect to consistency
of application.
Helps students to check the written content of
their presentation slides and reports. Criteria are
grouped under three headings: Conveys Ideas and Results;
Structure and Organization; and Writing Style. Elements
are rated on a five-point consistency of application
scale.
This is a master document that identifies the effective
communication criteria identified through workplace
interviews. The tool has five sections: Receiving
Messages; Audience Awareness; Communication as Problem
Solving; Constructing a Message; and Delivering a
Message.
Used to review presentation slides in the Communication
Lab and to guide students while creating their presentation
slides. The tool has eight criteria that check presentations
for conciseness, appropriateness, and effective use
of graphics. Each is rated according to consistency
of application.
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